As I sit here on hold waiting patiently for a Walmart associate on their customer service number to pick up, I am quickly coming to the conclusion my initial thoughts about Walmart were correct.
I never shop at Walmart, partially because the closest store is more than 10 miles away. Also because of all the negative things about Walmart’s treatment of its employees I read in Tom Friedman’s book “The World is Flat.”
Unfortunately my recent search for inexpensive white sheets for the tie-dyed basement ceiling project led me to Walmart, where it appeared I could buy a king size white (flat) sheet for $15.97, a really great price. My initial attempt to order these sheets online proved futile because they are only sold in Walmart stores.
The Walmart website gave me a listing of the dozen or so local stores with indications of “In stock”, “Limited stock”, and “Out of stock” associated with each one for the item I needed. I attempted to call a couple of them and experienced being put on hold indefinitely, foreign sales people who didn’t even understand what I was looking for, and no result that at all matched the “In stock” label.
In frustration I fired off a message to Walmart.com asking for help in the form of where exactly I might find 9 such sheets without having to drive hundreds of miles. Instead of an answer to what should have been a simple question, I continued to get formulaic responses, culminating in a customer satisfaction survey in which I gave them the lowest possible rating on every category. That obviously didn’t wake anyone up at the corporate office.
Not having found the sheets anywhere else and not quite willing to give up on the cheap sheets at Walmart, today I Googled to find a customer service number so I might attempt to talk to a human being. After being put on hold for about 25 minutes, I finally reached Renee who fortunately spoke English well and who works for Walmart customer service, but unfortunately couldn’t tell me anything more than I already could see online about Walmart.com. She took down my information and assured me someone would get back to me within 2 business days.
I’m not holding my breath in expectation.
Do you have any Walmart stories to tell?